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Lessons learned from my first live Twitter interview

This morning, I participated in my first live interview using Twitter.

Ad Lounge interviewed me for 45 minutes and we discussed creativity and innovation.

This was the second of a series of live interviews with 20 leading marketers who are participating in Art From the Unexpected, Ad Lounge’s upcoming industry event centered on creativity and innovation in the business world.

Today’s experience was exhilarating – being able to have a live exchange, asking and answering questions live at 140 characters a time.

I’ve been using Twitter for over two years and I feel very comfortable using Twitter for listening, sharing, commenting and debating.  However, today’s experience provided some interesting insights that I thought I would share.

Some key observations:

  1. Clutter: I found it difficult to concentrate and focus on the one conversation with Trina Boos at @adlounge.  Her questions were excellent but with the current Twitter tools at my disposal (I was using Tweetdeck and Twitter Search), I found my eyes being distracted by people retweeting things and friends and colleagues sending me DM messaging during the interview. Bottom line: It’s hard to have a focused one-on-one exchange on Twitter that lasts for 45 minutes.  This is probably a legacy of my “continuous partial attention” problem I’ve written about previously.
  2. Real-time feedback / visibility: As a counterpoint to the previous clutter issue, the fact that people could provide me with real-time feedback and comments (privately and publicly) turned this into a valuable, shared experience for more than just @adlounge and @davidfeldt.
  3. Timing: The 140 character limit had the potential to make it difficult for both of us to judge when a train of thought was complete and when to move on to the next question.  We agreed before hand that we would use “…” at the end of a post if there was more to follow.  This ensured we knew when the other person was still in the process of talking vs. done talking.
  4. Nuance: I was surprised that we were able to detect the nuances in the conversation and play off of each other as well as we did.  I thought it was going to difficult to have a smooth, flowing exchange.  I was pleasantly surprised at how easily the conversation flowed.

Thanks to Trina for including me in this Twitter experiment.  I loved the experience and I trust that people benefited from the exchange.  However, I think we still have a need to evolve the tools so we can truly experience the art of conversation on Twitter.

For those who “tuned in” live this morning, I’d love to get your feedback / comments.  Please do so below.  For those who didn’t witness the experience live, hopefully you can get a taste of it here.  Your feedback / comments too please!

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Helping John Connor Destroy SKYNET on Twitter

terminator.png
Sony Pictures recently announced that they’re tapping into the current Twitter mania to help promote their upcoming Terminator Salvation : Resistance 2018 movie that hits cinemas on May 27.

They’ve designed a pretty complicated engagement strategy on Twitter:

  1. You follow @resistance2018 on Twitter.
  2. You register on the Resistance 2018 site where you can log in to track your points and help John Connor destroy Skynet and the machines.
  3. There are resistance assignments sent out periodically every day via Twitter and a range of different Twitter messages that require different types of responses:
  • Resistance Assignments (Word mix, trivia, partial transmissions) that require you to reply with the correct answers with the appropriate hashtag
  • Skynet Warnings – informational messages related to the war between humans and machines
  • Terminator Salvation Updates – information about the film. The updates may also reinforce the instructions and provide tips on how to earn more points.
  • Status reports – direct messages that update you on your points and rank in the game.

Twitter is the perfect vehicle for the Terminator movie theme of Skynet and man vs. machine.  As an active member of this Twitter community, you’re playing your part as part of the human resistance to destroy Skynet and the machines using a Skynet-like global communication system.

It’s the most complex use of Twitter I’ve seen for this type of promotional activity.  So far almost 2,000 Terminator geeks (me included) have signed up and are actively replying and retweeting and creating buzz for the movie.

It will be interesting to see if this actually creates major buzz for the movie.  Either way, I’m having fun playing my role to help John Connor conquer the machines.

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Ego, Humility and Liberation – The Deeper Meaning of Passover

The subject matter for this blog posting is not explicitly about “Digital Disruption.”  It touches on the power and meaning of Passover and I guess does have lessons that apply equally to individuals and brands alike.

I’m in the midst of celebrating Passover which for me represents a time for personal reflection, evaluation and rebirth.  There is much meaning and significance to Passover that goes deep below the surface.  During the past few days I’ve interacted with many people who celebrate Passover but who don’t necessarily know the “why” of Passover.

I’d like to explore some of the “why” with you …

What is the relevance today of the story of Moses, Pharaoh and the liberation from Egypt 3,300 years ago? Hidden within the rituals of the Seder and the Matzah, Passover offers up eight days of spiritual lessons focused on transcendence and liberation from one’s individual limitations.

The Hebrew word for Egypt is “Mitzrayim” (מִצְרַיִם) which derives from the root “Meitzar” (מיצר)  which means straits, boundaries, restrictions or narrowness. Passover represents an opportunity in time where we can transcend our past limitations, failures and constraints; where we can break free of this “narrowness” and enter into an expansive new space.

The path to this new reality is laid out in great detail in the Hagaddah – the story book of the Passover story. The seder leads us through 15 steps of transcendence including the four questions we ask and the four glasses of wine we drink.

From the second night of Passover we count the 49 days (7 weeks) of the Omer which represent the journey to the revelation of Shavuot where we celebrate the giving of the Torah on Mount Sinai.  The 49 stages of the journey are a mathematical formula that allows us to purify each level of our individual souls.  For a detailed analysis, I highly recommend the “Spiritual Guide to Counting the Omer” by Rabbi Simon Jacobson.

The underlying force of this entire process is the removal of Ego (represented by the Chametz that we rid ourselves of the days before Passover starts.) The Matzah (simple flour and water – “unleavened bread”) we eat during Passover presents the Humility / lack of ego that is an essential prerequisite for our journey of liberation.

If you want to know more, please contact me and I’ll connect you with people way more knowledgable than I am who can help you explore further.

I wish you all a Happy and Joyful Passover!  Chag Sameach!

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Skittles and Twitter – What’s Missing

Hopefully you’ve read my initial gut reaction to the whole Skittlesgate affair. (If not, there’s still time to do that and see where I stand on the matter.)

There has been much debate about whether Skittles screwed up or not.  I received several great comments on this blog and also on my Twitter. Some people agreed with me and others thought that I simply didn’t get it. Beyond my own exchange and debate, one of the best commentaries out there is from Brian Morrissey who eloquently praises their efforts in the context of innovation and fear of failure in the advertising industry.

I think there’s a key point that seems to have been ignored.

The biggest issue, in my opinion, is not that Skittles decided to embrace Twitter, Facebook, Wikipedia etc.  I commend them for that – a CPG company reaching out to their community. The issue is that they did it a) without engaging in any intelligent conversation and b) without being present.

Let me use a simple analogy to illustrate my point:

They opened the doors and windows to their home; abandoned their place of residence; let the entire world in (fans, detractors, spammers, bums, social deviants and all); let them have free reign to destroy it and publicize it to the world.  Yes, we all know that consumers are in control but, as the Cluetrain Manifesto stated, “markets are conversations.”  Skittles isn’t there to engage in any conversation.

What to do next? Skittles, please come back home and talk with your guests. Don’t simply let your home be destroyed.

Comments?

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Skittles and Twitter

So the top trending term on Twitter all day has been #Skittles.  Skittles took a “brave step” and embraced social media …Brilliant, right? NO.

Here’s a screengrab from the Skittles homepage:

picture-1

Need I say anymore?  Would you want your brand tarnished like this?  This may have made sense for Penthouse or Hustler magazine but for a candy that is sold to kids?  WTF was Skittles thinking?  Big deal – the Twittersphere has been talking about Skittles all day.  I will not be buying this candy for my kids. Will you?

It’s a great pity that they didn’t think a little deeper and utilize Twitter in a way smarter way.  This trivializes Twitter and that makes me angry.  Twitter is such a powerful conversation platform, but this has reduced it to it’s lowest level possible.

To add insult to injury, Skittles doesn’t even have a Twitter account and are not engaging in any conversation with anyone on Twitter.

picture-2

If anyone at Skittles has reached this point, read my recent post on evolving the digital brand conversation.

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In 1969, Paul McCartney made what seemed to be a random decision to call the Beatles album “Abbey Road” and put this picture on the cover.

40 years later, Abbey Road is still a tourist destination.

YouTube Preview Image

Above is a recent Youtube time-lapse video of the famous zebra-crossing. (Video is a promotional piece for http://www.blameringo.com).

I’m sure the drivers in St John’s Wood curse the day that McCartney made that decision. I know I did when I used to drive through this very exclusive leafy suburb in North West London.

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For Love and Money

charity-water
I recently finished reading Clay Shirky’s “Here Comes Everybody: The Power of Organizing Without Organizations” where he discusses how the Internet has significantly empowered us to connect, exchange ideas, work together and engage in unprecedented public action well beyond the organizational constraints of old.  He includes many great examples where large groups of people have embraced the new social technologies at our disposal to achieve extraordinary things.

A quote from the book really resonated with me:

“We are used to a world where little things happen for love and big things happen for money … Now, though, we can do big things for love.”

I thought to myself: “Imagine a world where we successfully leverage our social connectivity to contribute significantly to the upliftment of others less fortunate. That’s a powerful idea – an idea whose time has come.”

I first witnessed this idea in action in November, 2008 with the success of Tweetgiving which helped raise over $10,000 in 48 hours to build a new school in Tanzania. Then, on January 6th, 2009, David Armano bravely reached out via Twitter to his personal community to help a struggling mother and her three kids start a new life. He and his network helped raise over $16,000 for Daniela and her kids in just over a week with the majority of the donations being made within the first 24 hours.

A cosmic light had been ignited in Twitterville. It was time to take these incredible individual efforts to a global scale …

On January 7th, 2009, Amanda Rose, a Canadian living in London, called out to the global Twitter community to introduce us to Twestival, a global tweetup to raise money for charity:water. Why charity:water? 1.1 billion people across the world do not have access to clean, fresh, drinking water. 80% of disease is related to this lack. It’s a huge global problem that charity:water has tackled.  Their mission: Drill wells that provide sustainable clean water to local communities across the developing world. Her idea for Twestival was that it be organized 100% by volunteers around the world and 100% of the money raised from these events would go directly to support charity: water projects. Within 24 hours over 40 cities has signed up!  Over the next few days and weeks 800+ volunteers from over 200 cities across the globe heeded the call. They passionately joined together to rally their local communities to raise money for charity:water. The goal was an audacious $1,000,000! The efforts culminated in local events across the world this past Thursday (Feb 12, 2009) where people came together to tweet, meet, give and party.

I had the privilege of being part of the planning committee for Twestival Toronto where a small group of hard-working people with full-time jobs first came together on January 16th, 2009, under the banner of charity:water.  Less than one month later, on February 12th, 2009, more than 450 people gathered at CiRCA in Downtown Toronto to connect, share, party and celebrate with the rest of the world. Toronto raised in excess of $10,000, enough to drill two wells and provide two communities with fresh, clean, healthy drinking water for 20 years.

Multiply that effort across 200+ cities across the globe and you end up with the unprecedented achievement …

Amanda announced today that with only 65% of the count in, Twestival had raised more than $250,000 globally.

Beth Kanter interviewed Amanda yesterday to get her personal reflections on the Twestival phenomenon. It’s a great piece that discusses the key lessons learned.

Here’s my personal take on some of the dimensions of success:

  • Choice of global cause – charity:water was a perfect global cause. It’s mission is relevant, it’s focus is global and it’s solution is tangible and focused.
  • Tools and processes – There was an interesting balancing act here between providing centralized tools and processes and allowing local teams to do their own thing. Twestival provided a common blogging platform for individual city sites, global payment partners (Amandio, Tipjoy and Paypal), centralized t-shirt design, etc …
  • Individual city committee composition – having a great combination of people who understand event planning, PR, marketing, social media and technology
  • Blurring online and offline worlds – use of Twitter, Facebook, Google groups, traditional face-to-face meetings, the physical events on Feb 12 – all created a seamless experience
  • Shared global experience – The use of ScribbleLive and Live Earth to link all the global events together and allow people across the world to experience the global scale on Feb 12 and after
  • Need for transparency – Transparency is a fundamental requirement for success. In future events, this dimension needs to be amped up.  It would have been great to have real-time widgets showing number of tickets sold and amount of money raised.

Finally, as I reflect on my own personal Twestival journey of the past few weeks, please allow me to share a few personal words from a post I wrote back in December:

“This endeavor provides a model for a new reality. We’ve been given the opportunity to abandon the dominance of our selfish nature and to embrace a new world where giving back and caring for others is the path to our redemption.
We have the opportunity to temper the destructive nature within ourselves where personal gain triumphs over everything else. We are being given the change to balance it with empathy, concern and care for others. The quantum opportunity we have before us is to democratize this “giving” mindset beyond a select few. We have the tools to enable this change literally at our fingertips.  Technology and the Internet has provided a platform that connects all 6 billion of us on this planet like never before.  Let’s use it to serve others and thereby serve ourselves. Let’s elevate this world together via the enormous power our collective connectivity affords us.”

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$1,000,000 donation target for Twestival charity:water today

People will gather in 185 cities across the globe today for Twestival to help raise $1,000,000 for charity:water! Here’s Scott Harrison, charity:water founder talking about the global phenomenon of Twestival and what $1,000,000 will do to alleviate the water shortage problems across the world.

http://www.vimeo.com/3170682

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Donate to Twestival and Charity:Water

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charity:water and Twestival

Scott Harrison, the founder of charity: water, just posted an amazing video about the Twestival phenomenon. They’re as pumped to work with us as we are to support them!

http://www.vimeo.com/3025245

Check out the entire Twestival/charity: water event kit if you want some videos, posters, and stuff to spread the word.

It’s going to be one unforgettable party.

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